Returns, Refunds & Order Claims

At Cubic Accessories, we want to resolve genuine order problems fairly and clearly.

When you can make a claim

Please contact us if your order:

• does not arrive after the expected delivery period and carrier investigation confirms it is lost or undelivered;
• arrives damaged or broken;
• has missing parts or pieces;
• contains the wrong item; or
• has another verified fulfillment issue that prevents the product from being used as described.

How to submit a claim

Contact our support team and provide your order number, a clear description of the problem, and any useful evidence such as photos or video of the product, packaging, shipping label, or missing components.

Return or pickup process

For eligible physical-return claims, we will provide return instructions. Where a courier pickup service is available for your order, we may arrange for the parcel to be collected from your home or delivery address. If pickup is not available, we will provide the return address and shipping instructions you should follow.

Please do not send an item to an address that has not been provided or approved by Cubic Accessories for that return.

Inspection and refund decision

After the returned item is received, we or the relevant fulfillment partner may inspect the product and the evidence submitted with the claim. If the claim is verified—for example, the product is broken, damaged, missing parts, or the wrong item was supplied—we will approve the appropriate refund or other resolution.

Approved refunds are issued to the original payment method where possible. Bank or payment-provider processing times can vary after a refund has been issued.

Orders that were not delivered

If a parcel was not delivered, there is normally no product to return. We will review the tracking information and, where necessary, investigate with the carrier or fulfillment partner. If the shipment is confirmed lost or undelivered and the claim is valid, we will provide an appropriate refund or replacement resolution.

Important notes

• Keep the product, packaging, labels, accessories and included parts until the claim is resolved.
• Do not intentionally damage, alter or dispose of the product before the inspection process is complete.
• Claims may be declined if the evidence shows damage caused after delivery by misuse, unauthorized modification, normal wear, or circumstances not covered by the order issue.
• Your statutory consumer rights, where applicable, are not limited by this page.

Contact us

Email: cubicaccesseries@gmail.com